Please take a moment to read these online shopping terms and conditions including @ Office World’ policies (collectively the “terms”) to understand how they apply to you the customer (“you”) and your use of @ Office World’ Website and any products (“Products”) or services (“Services”) that you may order online.
These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.
If you have any questions regarding @ Office’ Website, the terms, @ Office World products (“Products”) or services (“Services”), please contact us.
Product Images and Representation
We have made every effort to display the Products on the Website as accurately as possible, including:
- the images that represent a visual depiction of the Product
- features and descriptions that pertain to the Product;
The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.
As the actual colours you see will depend on your computer’s monitor @ Office World cannot guarantee that your monitor’s display of any colour will be accurate.
Product Pricing, Availability and Delivery
The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by @ Office World. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical @ Office World stores. @ Office World reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.
@ Office World cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, @ Office World will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If @ Office World is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.
For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Inadvertent and Obvious Errors
Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, @ Office World is not obliged to provide you with the affected product or service.
@ Office World will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.
We appreciate that customers may use the @ Office World website to research pricing before visiting one of our physical @ Office World stores. However, please note that pricing on the @ Office World website does not constitute an offer by any of our physical @ Office World stores. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective @ Office World store prior to visiting the store.
Confirmation of Orders
Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.
If for any reason you would like to cancel an order, this may be done by contacting on (018) 293 3469. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. @ Office World reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, @ Office World reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.
You may return a Product, at your cost, to any @ Office World store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of @ Office World’ Returns Policy.
Delivery and Store Collection
A delivery fee will be charged for each delivery order placed by you. @ Office World delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.
@ Office World delivers to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
On delivery of the order to the specified delivery address, you will receive @ Office World’ delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery. Hobbies & Models reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.
Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, @ Office World will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. @ Office World have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
@ Office World will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and @ Office World be completed. This is regardless of any communication from @ Office World stating that your order or payment has been confirmed. @ Office World will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and @ Office World. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.
Methods of Payment
Prior to delivery, @ Office World shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a credit card.
Payment Options Accepted
Payment may be made via Visa and MasterCard.
When using your credit card for online shopping on the Website, @ Office World will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.
Card Acquiring and Security
Card transactions will be acquired for @ Office World via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by @ Office World separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
@ Office World takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and @ Office World chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
@ Office World will refund a purchase for the exact amount paid less the following:
- any delivery costs already incurred by @ Office World;
- any restocking fee for special orders
Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card.
A refund can take up to 7 business days to reflect in your account.
For more information, please refer to Hobbies & Models’ Returns Policy.
Risk and Ownership
Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. @ Office World will retain ownership in the Products until payment has been received in full.
All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by @ Office World alternatively @ Office World is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of @ Office World.
@ Office World shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Collection of Cookies
By using this site, you agree to @ Office World’ Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use @ Office World’ computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of @ Office World’ Website. The information that @ Office World collect and may share with @ Office World’ advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.